Frequently Asked Questions
Why should I prefer Utility Apparel?
Our priority is your happiness. To assure that, we are not only providing the best quality with the most affordable prices, we also try our best to offer the warmest and fastest customer service.
My product has not arrived yet. What should I do?
Firstly, you can check on the tracking number we gave you while we were fulfilling your order. If there is not enough information on the tracking page, we will start an investigation to find the package. If the package is still missing, we will reproduce your order and send you again after short amount of time. 😊
Are the products on online store different in real life?
No. Even though we are putting the digital images of our products on the store, you can find lots of real-life photos of our products to ensure the quality before buying. If there are not any photos on a product page, it is because of the low quality of photos. We will put the quality ones, soon. 😊
Can I raise money for my team on Utility Apparel online store?
Yes, you can! You can raise money by selling your products and create an online fundraiser on our store.
How many countries does Utility Apparel operate in?
Utility Apparel operates in over 20 counties across the world including USA, UK, France, New Zealand, Australia…
How many days does it take to receive our order from Utility Apparel Online Store?
Even though production of a jersey takes maximum of 14 days most of the time, it may be a little bit longer in the tournament seasons as we have high volume mass orders during those days. As for the shipping, it depends on your shipping choice, fast or normal. If you choose fast shipping option, you will have your jersey in maximum of 7 days after the production.
Can we write on your blog?
Yes, we would love to have our customers’ quidditch and Utility Apparel experience on our store. You can send your blog texts to our e-mail address, [email protected]
Will I get 5% discount for each photograph I upload on YOUtility? Can I using all of my discounts on one order?
For the first question, yes! More photos, more discounts! For the second one, you can only use one discount code on one order.
Do you still have questions?
It is completely okay, you can get in touch using our contact page!